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Education In America Authors: Darrah Deal, Student Lance, David Miller, David Miller, Chris Pentago

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Top IT Education Certifications for Modern Society and Establishments

What is ITIL?

Government jobs are very attractive, and there are a number of job vacancies. These jobs come with a lot of benefits. For instance, it offers you job security because once you get one, the job will always remain yours unless you opt out.

The working hours are favorable and you won't work late hours. If you work overtime, then you will be guaranteed of extra pay for each extra hour you spend working.

Government jobs also provide retirement benefits to workers at the end of their service. You can also be provided with funds to conduct research within your field. Due to these numerous benefits, getting these jobs are a bit difficult unless you have some additional certifications and skills such as ITIL and PRINCE2.

This article highlights the various aspects of the ITIL course.

What is ITIL?
The ITIL (Information Technology Infrastructure Library) is a collection of the best practices for IT service management and it is recognized internationally. It was created by the CCTA (Central Computer and Telecommunications Agency, now merged into Office of Government Commerce aka OGC: in UK due to the increasing reliance on IT for business.


ITIL offers businesses a customizable structure for best practices to help in achieving high quality services and overcoming challenges that come with the advancement of IT systems.

Microsoft and Hewlett-Packard Co. are some of the most reputable companies that include ITIL in their best practices framework. According to an article on by Chad Vander Veen, ITIL has also gained popularity in the US.

ITIL is structured into books defined by their corresponding functions:

  • Service Design
  • Managerial
  • Service Strategy
  • Service Transition
  • Continual Service Improvement
  • Service Operation

Apart from these books, which may be bought online, there are ITIL products and services such as training, qualifications, user groups and software tools.

ITIL certification is classified into three consecutive levels; Foundation, Intermediate and finally Expert.

People with this certification have successfully completed the necessary work and examinations, and proved their mastery of ITIL and suitability in this carrier. However, it is a bit challenging to meet all the requirements of this certification since it involves proper planning, a lot of dedication, regular study and full understanding of the entire course.

A hand on experience in the field is also necessary. Generally, ITIL course has three basic goals: improving IT services, making IT services more cost-effective and developing IT services according to business needs and customer preferences.

Certification Levels

Foundation Certification:
This is the lowest ITIL certification level, and one must complete it first before moving to the next certification level.

It involves completing an hour-long examination with multiple choices on ITIL and how it can be implemented. The test contains a set of 40 questions, and one must answer at least 26 questions correctly to get the lowest passing score of 65%.

Intermediate Certification:
People with this certification have successfully demonstrated their advanced knowledge in at least one of the two modules; Service Lifecycle and Service Capability. Each module consists of several subtopics as well as accompanying certificates that one can earn and a greater number shows more in-depth skills and knowledge.

All the examinations take 90 minutes and have 8 difficult questions with multiple choices. The certification requires ones to pass at least one examination with the lowest score of 70%. Work experience of 2 years is also required.

Expert Certification:
The highest ITIL certification level is expert, which depends on the lowest number of twenty two credits that one obtains in the first two certification levels.

Two credits must originate from the foundation level, while the remaining twenty must originate from different certificates found in the intermediate level; in which some are mandatory, while some are elective. This is a special certification because there is no examination involved.

Benefits of ITIL Courses

Recognized qualification:
ITIL certifications set global quality benchmarks for everyone in the IT field across the world. The ITIL brand is recognized by both individuals and service providers and this factor encourages ITIL training. Those who have this certification feel that it is an important asset for career development; hence ITIL is worth the effort.

Mastering a common language:
There are many people with ITIL certifications around the world. It allows professionals to master a common language and use it within the IT industry. Consequently, the communication gap and misunderstanding among professionals who deal with IT service management would be reduced.

Enhanced working spirit:
Today's competitive world drives people to look for smarter ways of handling their work-related duties. People who have undergone ITIL training are confident about their ability to handle their work effectively and make a significant contribution towards the success of a company.

They will also have better capabilities and knowledge of working in IT services. They are able to handle a project right from the requirement gathering stage to the final stage (

Changed Behavior:
This certification induces professionals to come up with creative and innovative ideas, which is a key factor in the design and delivery of IT services. It allows people to effectively communicate in appropriate IT service management terminologies that are understandable to both customers and IT staff.

Better Trust:
ITIL certification will earn you more trust and recognition from your company, customers and third party suppliers. They will trust your understanding and mastery of IT services and service management.

Builds your resume:
When you have this certification, your possibilities of getting a well-paying job or greater roles will significantly increase. Most IT companies and IT departments of various companies and governments prefer employing IT professionals who have undergone ITIL training.

You will get a good job regardless of your country since this course is internationally recognized.

In conclusion, implementation of ITIL practices is basically a culture change campaign. Most people will certainly grumble about being forced to do things differently from the normal practice.

Therefore, this implementation requires a strong sponsor who can effectively effect the changes regardless of any opposition. This is reiterated by Isabel Wells who says that successful implementation of this skill requires a realistic and achievable roadmap and plan. (original article:


image source: ALC's ITIL Foundation Training

More Stories By Chris Pentago

Chris Pentago is an experienced web developer/designer and computer geek interested in key IT to make your online business perform. During his career he has worked for some of the biggest Australian brands.